Frequently asked
questions.

Most flat sleep masks press directly onto your eyelids — disrupting REM cycles, crushing lash extensions, and feeling stuffy by 3am. The Somnia mask uses a 3D contoured shell that sits over your eyes, not on them. It creates a zero-pressure blackout chamber so your eyes move freely during deep sleep, while breathable ice silk keeps everything cool and dry through the night.

Nose-bridge light leakage is the number-one complaint about 3D masks — and we designed specifically around it. The Somnia mask features a flexible contoured nose baffle that adapts to different facial structures. Most customers report complete blackout straight from the box. If you notice any residual light, a gentle press along the nose section molds it permanently to your bridge.

Side sleepers were central to our design brief. The stereo breathable side panels are thinner and more flexible than standard 3D masks, so they compress naturally without digging when your face presses against a pillow. Back sleepers, side sleepers, and restless movers all report wearing it comfortably through the night without shifting or waking up with pressure marks.

Ice silk is a premium microfibre engineered to draw heat away from skin and stay dry throughout the night. It breathes better than memory foam or standard cotton, absorbs less moisture than natural fibres (fewer sleep creases, kinder to skin), and has a silky-smooth finish that doesn’t tug or pull. If you’ve ever woken up to a hot, sticky mask welded to your face — this is the cure.

The 3D contoured design exists precisely so that nothing makes contact with your lashes. The shell creates an open dome over your eyes — your extensions rest freely inside with zero crushing, zero fabric drag. Many Somnia customers bought this mask specifically to protect their lash investment while sleeping.

Yes — it’s designed for nightly use. The ice silk is hypoallergenic, non-irritating, and gentle on skin. Because the mask never touches your eyelids or lashes, there’s no friction, no pressure, no rubbing. Customers with sensitive skin and dry eye conditions use it regularly without issue. Wash it periodically with mild detergent to keep the fabric fresh and hygienic.

Orders are processed within 1–2 business days. Estimated delivery after dispatch:
You’ll receive a tracking email the moment your order ships.

We currently ship to the United Kingdom, European Union, United States, and selected countries in Asia and Oceania. If your destination isn’t available at checkout, email us at Support@restsomnia.com and we’ll update you when your region opens.

Once dispatched, you’ll receive a shipping confirmation email with a tracking link. Updates may take a short window to appear after the label is created. If you haven’t received tracking details within a reasonable time, contact us at Support@restsomnia.com and we’ll investigate with our logistics team.

For most UK and EU orders, no customs fees apply. For other destinations, local import duties may occasionally be levied by your country’s customs authority — these are outside our control. We recommend checking your local import rules before ordering. Any such charges are the buyer’s responsibility upon delivery.

First check with household members, neighbours, your building’s reception, or your local delivery office. If it still can’t be found, email us at Support@restsomnia.com with your order number and tracking details. We’ll open an investigation with our logistics partner and work toward a resolution.

Contact us within 14 days of delivery at Support@restsomnia.com with your order number and a clear photo of the issue. We’ll offer a replacement, resend, or refund — whichever makes most sense. In most approved cases, we won’t ask you to ship anything back.

Email us as quickly as possible at Support@restsomnia.com with the subject line Cancellation Request and your order number. If your order hasn’t entered fulfilment yet, we’ll cancel it and issue a full refund. Once dispatched, the request is handled under our standard returns process.

Once a refund is approved, it’s issued to your original payment method. Allow 3–5 business days after approval to appear — some banks may take slightly longer. If it hasn’t appeared after that period, check with your bank first, then contact us and we’ll confirm the status on our end.

In most approved cases, no physical return is required. We may ask you to dispose of the item responsibly or donate it locally. Where a return is necessary, we’ll provide clear instructions after reviewing your case. Please don’t send anything back without written confirmation from us first.

Hand wash in cool water with a mild detergent. Lay flat to air dry. Do not machine wash, tumble dry, or iron. Ice silk retains its softness far longer with gentle care — treat it the way you’d treat fine lingerie or a quality skincare tool. Regular washing also keeps the fabric fresh and hygienic against your skin.

The Somnia mask has a fully adjustable strap that fits a wide range of head sizes. If it slips during the night, shorten the strap by one notch — it should hold securely without feeling tight. The goal is a snug, almost-forgotten fit that stays put through restless sleep. If fit issues persist, contact us and we’ll help troubleshoot.

Absolutely. The Somnia mask is lightweight, compact, and purpose-built for travel. The zero-pressure design is especially useful on flights where overhead lighting and cabin brightness make sleep impossible. The ice silk also regulates temperature well in dry cabin air, where standard masks tend to feel suffocating. It folds flat and fits easily in any carry-on pouch.