Shipping policy

Last updated: 19 June 2026

This Shipping Policy explains how Somnia handles order processing, dispatch, delivery estimates, tracking, and shipping-related issues for orders placed through restsomnia.com.

Somnia delivers exclusively to addresses within the United Kingdom. Because we use an online-first model supported by trusted logistics partners, delivery times should be treated as careful estimates rather than guarantees unless we expressly state otherwise.

1. Where We Ship

We currently fulfil orders only where the delivery address is within the United Kingdom. Orders with a delivery address outside the UK cannot be accepted at this time.

This is a deliberate choice. Focusing on the UK lets us keep delivery reliable, returns simple, and service genuinely personal.

We reserve the right to limit, suspend, or decline delivery to a particular UK destination where delivery becomes unreliable, restricted, or unusually delayed.

2. Processing Times

Orders placed before 6:00 pm (UK time) on a business day are usually processed and dispatched the same day. Orders placed after 6:00 pm, or on weekends and public holidays, are dispatched the next business day. During launches, promotions, seasonal peaks, or periods of high order volume, processing may take a little longer.

3. Estimated Delivery Times

Delivery estimates begin after dispatch, not at the moment the order is placed.

United Kingdom: 9 to 11 days after dispatch.

These timelines are estimates only. Actual delivery can be affected by courier capacity, local delivery conditions, weather, public holidays, or incomplete delivery information.

4. Shipping Costs

Shipping charges, if any, will be shown at checkout before you complete your order. From time to time, we may offer promotional shipping terms such as free or reduced shipping. If any storefront message refers to free shipping or a shipping threshold, the live checkout terms will apply.

5. Tracking

Where tracking is available, you will receive a shipping confirmation email containing tracking details once your order has been dispatched. Tracking updates may take a short period to appear after the label is created or after the parcel is first scanned by the carrier.

If you have not received tracking details within a reasonable time after placing your order, please contact support@restsomnia.com.

6. Split Shipments

Some orders may arrive in separate parcels if items are dispatched from different locations or if part of an order is delayed. In such cases, you may receive separate dispatch confirmations or tracking numbers. This includes multi-item sets such as the Sleep Set and the Nightfall Set, where the mask, earplugs, and pillowcase may be dispatched and arrive separately.

7. Taxes and Charges

All orders are delivered within the United Kingdom, and the price shown at checkout includes any UK taxes we are required to collect. In the rare event a carrier applies an import or handling charge on a UK delivery, contact us at support@restsomnia.com and we will work with you to resolve it.

8. Address Accuracy

Customers are responsible for entering a complete and accurate UK delivery address at checkout. If an incorrect or incomplete address is submitted, this may cause delays, failed delivery, return-to-sender events, or additional carrier charges.

If you notice an address error after placing an order, please contact us immediately. We cannot guarantee that changes will be possible once an order has entered processing or dispatch.

9. Delayed Shipments

If your parcel is delayed beyond the estimated delivery window, please allow a short additional period for courier movement or tracking refreshes. If the parcel still does not arrive, contact us at support@restsomnia.com and we will review the shipment with our logistics partners.

We are not responsible for delays caused by events outside our reasonable control, including postal disruptions, severe weather, strikes, or incomplete customer information.

10. Lost, Stolen, or Marked-as-Delivered Orders

If tracking shows that a parcel has been delivered but you cannot locate it, please first check with household members, neighbours, reception staff, or the local delivery office. If the parcel still cannot be found, contact us and we will do our best to assist.

Where a parcel is confirmed lost in transit, we may offer a replacement or refund after a reasonable investigation period. Where a parcel has been marked as delivered by the carrier, any resolution may depend on the carrier's confirmation, delivery evidence, and the specific circumstances of the claim.

11. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery, ideally within the first 7 days while courier evidence is still readily available, and include your order number and clear photographs where possible. We will assess the issue and work toward an appropriate solution, which may include a replacement, resend, partial refund, or full refund.

12. Refused or Unclaimed Deliveries

If a parcel is refused, unclaimed, or returned because delivery could not be completed, we may deduct any non-recoverable shipping, return, or handling costs from a refund where permitted by law.

13. Contact Us About Shipping

Email: support@restsomnia.com
Business name: ALEXEI KERESELIDZE trading as Somnia
Contact page: restsomnia.com/pages/contact

See also our Terms of Service, Privacy Policy, and Refund & Returns Policy.