Refund policy

Last updated: 2 July 2026

At Somnia, we want you to sleep better - and shop with confidence. This policy sets out your rights when returning products purchased from restsomnia.com.

1. Your Right to Cancel (EU and UK Customers)

If you are a consumer located in the European Union or the United Kingdom, you have the right to cancel your order within 14 calendar days without giving any reason, under:

EU Consumer Rights Directive 2011/83/EU (as implemented in your country)
UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The cancellation period expires 14 days from the day on which you (or a third party nominated by you) receive the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. by email) before the cancellation period expires. You may use the Model Cancellation Form below, but it is not obligatory.

Contact: support@restsomnia.com

2. Our 30-Night Sleep Trial

In addition to your statutory 14-day cancellation right above, we offer a voluntary 30-Night Sleep Trial on products explicitly marked as trial-eligible on their product page (currently the Somnia Sable 3D Contour Sleep Mask). This trial is a goodwill guarantee that goes beyond your legal rights, not a replacement for them.

Under the trial, you may actually use the product at home for up to 30 nights from the date of delivery. If you decide within that period that it is not right for you, contact us at support@restsomnia.com and we will arrange a refund or replacement, even if the item has been used. Normal signs of trial use will not reduce your refund.

The 30-Night Sleep Trial applies to the Somnia Sable mask when purchased on its own. Sets and bundles that include the mask (such as the Sleep Set, the Nightfall Set, and the Dormant Set) are covered by your standard 14-day cancellation right in section 1, not by the 30-Night Sleep Trial. See section 4 for how returns work on sets.

The 30-Night Sleep Trial is intended to give genuine customers a fair opportunity to assess comfort, fit, and suitability. It is offered once per customer per product and does not cover items that have been intentionally damaged, heavily soiled, or fraudulently claimed. The trial does not apply to hygiene-exempt products listed in section 3.

3. Hygiene-Exempt Products

Please note that the following product types are exempt from the right of withdrawal once the seal has been broken, for hygiene reasons (EU CRD Art. 16(e) / UK CCR Reg. 28(3)(c)):

Somnia Mute earplugs (once the seal has been broken)

Our Sable mask is not hygiene-exempt. It may be returned within 14 days under your statutory right (unused, in original packaging) or, when purchased on its own, within 30 nights under our voluntary Sleep Trial above (used is acceptable).

The Somnia Sheen silk pillowcase is not hygiene-exempt and may be returned if it is unused, unwashed, and in its original packaging.

4. Returns on Sets and Bundles

Our sets - the Sleep Set, the Nightfall Set (Oxford and King), and the Dormant Set (Oxford and King) - are sold together as a single package at a reduced price. Here is how returns work for them, in plain terms:

Returning a whole set. If you return a complete set within the time limits above, we refund everything you paid for it. Each item must meet the same condition rules as if it had been bought on its own.
Keeping part of a set. You may return just one item from a set. We will refund that item, but the items you keep are then charged at their normal individual price rather than the discounted set price - the set saving applies only while the set stays together. We will always show you the adjusted amount before processing.
The mask in a set. The Sable mask in a set may be returned under your standard 14-day cancellation right (unused, in original packaging). The voluntary 30-Night Sleep Trial applies only to the Sable mask purchased on its own, not as part of a set.
The earplugs in a set. Somnia Mute earplugs can only be returned if the seal is unbroken, for hygiene reasons. If the rest of the set is eligible, you can still return those items; the earplugs simply stay with you.
The pillowcase in a set. The Sheen silk pillowcase may be returned if it is unused, unwashed, and in its original packaging.
Faulty items. If one item in a set arrives faulty or incorrect, contact us - we will replace or refund that item without affecting the rest of your set.

5. Returning Your Order

After notifying us of your cancellation, you must return the goods to us without undue delay, and in any event no later than 14 days after the day you communicated your cancellation to us.

You are responsible for the direct cost of returning the goods unless the item is faulty or not as described.

Please email us at support@restsomnia.com before returning any items so we can provide return instructions. In many trial and goodwill cases we may not require you to ship the item back at all.

6. Refunds

We will process your refund within 14 days of:

receiving the returned goods, or
receiving evidence that you have returned the goods (e.g. a shipping receipt)

We will refund using the same method of payment you used for the original transaction, unless you have expressly agreed otherwise.

What we refund:

The full price of the product(s) returned
The standard delivery cost you paid when placing the original order

For statutory 14-day cancellations, we may reduce your refund to reflect any reduction in the value of the goods caused by your handling of them beyond what is necessary to establish their nature, characteristics, and functioning. This deduction does not apply to returns made under our 30-Night Sleep Trial, where normal use is expected and accepted.

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of receipt at support@restsomnia.com with your order number and a photo of the issue. We will offer a full refund or replacement at no additional cost to you, including return postage where applicable.